Effective Date: January 11, 2025
Our Commitment to Customer Satisfaction
At hypereal.tech (hypereal.tech), we are committed to providing exceptional value through our all-in-one AI platform. hypereal.tech sells one-time, pay-as-you-go credit packages only — there are no subscriptions or recurring charges. This policy explains how refunds work for those credit purchases.
Credit Package Refunds
- Unused credits: Fully refundable within 14 days of purchase
- Partially used credits: Refund calculated based on the unused portion within 14 days of purchase
- Used credits: Credits that have already been consumed by generations are non-refundable
- Credits expire 12 months from purchase date and are non-refundable after expiration
Automatic Credit Refunds for Failed Generations
Credits are deducted before a generation request is processed. If the generation fails or does not produce any output, the deducted credits are automatically refunded to your account — no manual action is required. You can verify this in your credit transaction history, where refund entries are clearly labeled.
How to Request a Refund
- Email us: Send your refund request to support[at]hypereal.cloud
- Include details: Provide your account email, order number, and reason for the refund
- Processing time: We will review your request within 2 business days
- Refund completion: Approved refunds are processed within 5-10 business days
Refund Processing
Payment Methods
- Refunds are issued to the original payment method used for the purchase
- Credit card refunds typically appear within 5-10 business days
- PayPal and other payment methods may have different processing times
Currency and Exchange Rates
- Refunds are processed in the original currency of purchase
- Exchange rate fluctuations between purchase and refund dates are not covered
Partial Refunds
In certain circumstances, we may offer partial refunds:
- Service credits: In lieu of cash refunds, we may offer service credits for future use
- Promotional purchases: Items purchased with promotional discounts may be refunded at the discounted rate
Non-Refundable Items
The following are not eligible for refunds:
- Credits that have been used or have expired
- Custom enterprise solutions (governed by separate agreements)
- Add-on services unless specifically stated otherwise
Account Status After Refund
- Refunded credits are removed from your account balance
- Generation history and saved data will be retained according to our data retention policy
Dispute Resolution
If you're not satisfied with our refund decision:
- Contact our support team for clarification at support[at]hypereal.cloud
- Provide additional information to support your refund request
- If necessary, disputes may be escalated to management for final review
Chargebacks
We encourage customers to contact us directly for refunds before initiating chargebacks. Accounts associated with chargebacks may be suspended pending resolution.
Policy Changes
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. The refund policy in effect at the time of your purchase will apply to that transaction.
Contact Us
If you have any questions about our refund policy, please contact us:
- Company: Hypereal AI
- Mailing Address: 222 2nd St, San Francisco, CA 94105
- Email: support[at]hypereal.cloud
- Support Hours: Monday-Friday, 9:00 AM - 6:00 PM PT (U.S.)
- Response Time: Within 24-48 business hours
Legal Information
This refund policy is governed by the laws of the State of California, United States. For complete terms and conditions, please refer to our Terms of Service.
